Shipping Policy
At Frost Buddy, we are committed to preparing and delivering your orders efficiently while providing transparent shipping information specific to your purchase.
Order Processing
Once your payment is confirmed, we take 1-3 business days to fulfill your order. Please be aware that during high-demand periods such as holidays or sales events, fulfillment may require additional time.
Shipping Timeframes
After dispatch, your package typically arrives within 7-12 business days. Delivery times may vary based on destination, customs processing, and local postal services. Occasionally, delays can happen due to factors beyond our control, including weather events, carrier disruptions, or public holidays.
Shipping Costs
Shipping fees depend on your selected items and shipping destination. These costs will be calculated and clearly shown at checkout before you complete your purchase.
Shipment Tracking
Once your order ships, Frost Buddy will provide tracking details via the email on file. We recommend allowing reasonable time for tracking information to update with the carrier.
Order Cancellations
You may request to cancel your order within 12 hours of placing it. To cancel, please contact us promptly at qulanina021@gmail.com. After this window, we may have already begun processing your order.
Returns and Refunds
- Returns must be initiated within 14 calendar days from the date you receive your package.
- Return shipping costs are the responsibility of the buyer unless the item arrives defective, damaged, or incorrect.
- After we receive and inspect the returned item, refunds will be issued within 5-10 business days.
Contact Us
If you have any questions about your order, shipment, or this shipping policy, please reach out to Frost Buddy customer care at qulanina021@gmail.com.